Terms of Use

General Terms of use of the website https://www.metanor.gr/


This document contains the general terms according to which the Merchant provides services to users / customers and the terms of use of the website https://www.metanor.gr/, as well as concluding a purchase – sale relationship with the online store.


The General Terms are mandatory for all Customers of https://www.metanor.gr/

The General Terms can be converted unilaterally at any time by the Merchant who will inform the Customers by publishing the changes in the online store. Customers are required to check for any changes at each visit.

Any use of the online store means that the Customer knows, agrees and accepts to abide by the General Terms and gives explicit consent to the conclusion of distance agreements.

When using the online store and its content, the Customer is responsible for all material damages that may be caused by his actions and / or inaction to the Merchant or third parties.

If the Customer does not agree with these General Terms or some of them, he is obliged not to use the online store, within the meaning of these General Terms.

The Customer has the right to withdraw his consent to the General Terms in case he has no obligations to METANOR FOTISMOS SA. and no purchase-sale agreement has been initiated.

Https://www.metanor.gr/ is available only for Customers residing in Greece and Cyprus. By using the online store, the Customer declares that it has been closed for eighteen years and that the information provided by them is true. Customer is criminally liable for the use of false information.

METANOR LIGHTING SA has the right to transfer its rights and obligations in accordance with this document and all agreements remotely to third parties, without releasing it from the responsibility for the fulfillment of the transferred obligations. Customers will receive written notice of the transfer of rights.

If any of the provisions in the General Terms is invalid or unenforceable, this does not cause the other provisions to be canceled or not applied.


METANOR LIGHTING SA tries to maintain the accuracy of the information it provides to the Customer through the online store.

METANOR LIGHTING SA is not bound by the completeness of the information.

The images of the products are informative and the delivered products may differ from the images of the online store. The Customer has no right to seek any responsibility from the Merchant for such matches.

METANOR LIGHTING SA is not responsible for technical errors, inaccuracies in the description or photos of the products or in the prices of the products, as well as for any external violations despite our efforts. If you find any of the above, please let us know so we can remove them.

Product features and prices are subject to change at any time and may contain errors.

There is a possibility that the online store contains links to other websites. METANOR LIGHTING SA is not responsible for the information and data protection on websites which it does not manage.

Https://www.metanor.gr/ is not responsible in case that during the use of the website or its content damages occur for the Customer who imposes repairs. All costs for such repairs and removal of damages are borne by the Customer.


Customers use the interface at https://www.metanor.gr/, to conclude purchase-sale agreements for the goods offered through the online store.

This agreement is in Greek and consists of these General Terms that are available at the website https://www.metanor.gr/. The details of each agreement are listed on each order confirmed by the Customer.

The parties to the agreement are the Merchant and the Customer with the information given in the registration of the order.

The Customer sends an order through the online store, expressing his desire to receive the corresponding Goods or service from the Merchant for a fee.

The Merchant informs the Customer electronically or by telephone that he has received the order, which does not mean that the order has been accepted or that the Merchant has committed in some way.

The Merchant has the right not to deliver all the Goods or services of the order due to exhaustion of the quantity, change of prices or for any other reason at its discretion. In any case, the Merchant informs the Customer by email or by phone. In this case the Merchant’s only commitment is to return the value that may have already been prepaid for the Merchandise or Service.

The conclusion of the distance buying-selling agreement between the Merchant and the Customer is considered to have taken place when the Customer received electronically information that the Merchant is ready to send the Goods or the service.

The notification of the conclusion of the agreement and the confirmation of its receipt are considered to have been received when the recipients have access to them.

The Supplier delivers the goods to the addresses specified by the Users and is not responsible in case of inaccurate or unclear data.

In case Goods and / or service has been prepaid by the Customer but can not be delivered by the Merchant, the Merchant will inform the Customer and will return the prepayment for the Goods and / or service within 7 (seven) days from the date that the Merchant located the event or from the date that the Customer explicitly expressed his wish for termination of the Agreement.

  1. ORDER

Upon shipment of the Order, the Customer declares that the information provided by him is up to date and complete in order to complete the purchase process.

The tab of each product shows the status of availability. There is a case after the shipment of the order and before the update of the system the quantities of some products have been exhausted. In this case, the Merchant will send an electronic notification to the Customer.

After sending the order, the Customer gives his consent to receive information from the Merchant by any means of communication regarding the availability, prices and delivery time.

The Merchant may unilaterally decide not to execute the order or part of it. In this case he must inform the Customer. Cancellation of the execution does not create liability to the parties for damages caused in the following cases:

– inaccurate or incomplete information provided by the Customer

– the actions of the Customer can cause any damage to the Merchant or his associates

– there is no availability

– a money transaction was made but the money was not received in the Merchant’s account


Order registration can only be done by registered users.

All prices of Goods and / or Services are in EUR (EUR).

Prior to registration, each Customer declares that he agrees to these General Terms.

In the registration of each order, the Customer must fill in all the necessary data for the execution of the delivery of Goods / services. The Merchant bears no responsibility for failure to deliver Orders due to incomplete or incorrect information.

In case of electronic payment or bank transfer, the Merchant is not responsible for bank charges, fees and additional payments made by the Customer in connection with the transaction. All the above costs are borne by the Customer.

The website https://www.metanor.gr/ reserves the right to restrict the Customer’s access to Order registration or to any of the payment methods if he considers that this may cause problems to his detriment and does not bear any responsibility for any damages. that the Customer may suffer as a result of this decision. For information on restricted access, please contact us.

The communication between the Customer and the Merchant is done with the means of communication mentioned on the website or through the form for direct communication.

When creating an account on the Website, the Customer has the opportunity to give his consent to receive an electronic newsletter. If the Customer does not wish to receive the newsletter, he can declare his rejection through the rejection link contained in the content of each newsletter. Rejecting the newsletter does not constitute a rejection of these General Terms.


The Merchant must deliver the Goods of the order to a delivery address specified by the Customer or to a courier company office upon payment or upon prepayment.

The Merchant is obliged to ensure appropriate packaging for the safe transport of the goods and the relevant documents.

The Merchant is not responsible for any delays that may be caused by the carrier or third parties.

The Merchant is not responsible for incorrect or inaccurate execution of the order if the Customer has given incorrect or inaccurate information.

Delivery time of confirmed and prepaid order is from 24 hours to 7 days from order confirmation, if the goods are available. Delivery time can be extended in case of public holidays and / or non-working days with the duration of non-working days.

In any case of delay in delivery, the Merchant informs the Customer electronically.

In case of exhausted quantity, the Merchant informs the Customer about the possible delivery time and will give him the option to accept the new delivery time, return the value of the unavailable products, change with similar available products or change with other available products.

Https://www.metanor.gr/ can request additional confirmation of the order by phone or email. In case of lack of confirmation from the Customer, the Order is considered canceled.

METANOR LIGHTING SA has no obligation to place and install the products.

Upon receipt of the order, the Customer or a person authorized by the Customer must carefully inspect the Goods for any visible external problems – bumps, damage, etc. In case of damage to the receipt, the Customer must list them in the presence of the carrier and immediately inform his team https://www.metanor.gr/ at 2310 517496 or 210 5121011.

In the event that there are no comments from the Customer on receipt, all or subsequent requests for deficiencies, visible or mechanical damage shall cease to be valid.


The Merchant has the right to entrust to other suppliers the execution of the Services offered on the website without having to inform or seek the consent of the Customer. The Merchant bears the same responsibility for the actions of the other suppliers as for his own actions.


The content, the texts, the logos, all the graphic images, inscriptions, signs, multimedia content of the Website are the exclusive property of https://www.metanor.gr/

The Customer does not have the right to copy, disseminate, publish, change, provide to third parties, transfer, sell the Content of https://www.metanor.gr/ without the explicit consent of the latter.

Customer may use the Content only for personal, non-commercial purposes that are not contrary to the General Terms.


Customers are responsible for password and account protection.

By using the Website, the Customer agrees that all personal and other data provided to the Merchant may be used, without the additional consent of the Customer, for lawful purposes, including direct communication with the Customer for promotional purposes.

The Customer agrees that the information provided to the Merchant may be used, reproduced, published, disseminated, changed.

The Customer has no right to disclose information about the remote agreement without the consent of the Merchant.


All products presented on the website of METANOR FOTISMOS SA have a legal guarantee under applicable law and the store’s commercial policy. The products are new and delivered in genuine packaging.


The Merchant bears no responsibility for any damages that the Customer or third parties may suffer in cases of force majeure for which the Merchant is not responsible.

In all other cases, the Merchant’s liability is limited and does not exceed the value of the prepaid Merchandise of the Order.

The Internet is not a fault-free environment and the Merchant is not responsible for any losses or damages resulting from the use of the website. In case of technical failures that may lead to the movement or publication of incorrect information, the Merchant will notify the Customer before sending the order.


The policy is intended to inform you of how we handle your personal information, as well as your right to control these activities.


Personal data is all information related to a recognized or identifiable natural person (such as email address, name, address, age, date of birth, telephone number, etc.).


We only collect information that you have given us: name, address, email address, telephone number and information about your business, in order to carry on our business. Ways of collecting personal data for our database are:

Data from exhibitions

Business card details

Data from business visits

Data from recommendations

Registration of cooperation

Cooperation agreements

Subscribe to newsletters / offer slips

Registration of guarantee

Registration in online stores

Products’ market

Submitting complaints

Public information

Any other legal means


The main activities, objectives and reasons related to the processing of personal data are:

Execution of orders and contracts

Providing consulting services / conversations

Email Marketing

Multimedia messages

Communication by telephone

Postal letters

Business negotiations

The personal data we collect gives us the opportunity to inform you about new products, promotions, our news and upcoming events, changes in terms, conditions and company policy, internal controls and analysis. In case you do not wish to be on our address list, do not hesitate to contact us at any time to unsubscribe.

We use administrative, technical and physical means to protect your personal data from loss, theft and misuse, unauthorized access, disclosure, modification or destruction. METANOR employees must comply with the measures for the protection of your personal data that appear in our database and access to this data is limited to the need to fulfill their obligations.

In cases of transfer of personal data to third party service providers, METANOR has concluded data protection agreements at all levels of protection in accordance with the respective standards.

Your personal data will be retained for the period of time required to meet the objectives, but no longer than the period provided by law. Storage time is determined by the type of data and the purposes for which they are required. At the end of the specified period, the data will be deleted.

METANOR does not process data of minors under the age of 18 without the explicit consent of their parents or legal guardians.


METANOR uses various cookies to give users access to basic services, to increase the functionality of the website and to display advertisements related to personal interests. The cookies that METANOR uses on the website https://www.metanor.gr/, have as basic use:

– The ability to create and identify a user account

– Facilitating the user to navigate the website and online shopping

– The storage of products in the shopping cart

– The display of appropriate and interesting ads

– The storage of products that users see for faster return to them.

What are cookies?

Cookies are small files stored on your device (computer, tablet or phone). Cookies do not store your personal data, they may not cause damage to your files, nor do they increase the risk of viruses on your device.

Types of cookies that we use on our website.

Strictly necessary cookies. These cookies are very important for our website. They allow you to navigate and use the functions of the website. Without these cookies we will not be able to offer you the services that allow the operation of the website.

Productivity cookies. These cookies collect information about how users use the website. They give information about the pages they visited, the time the users spent on the website and help to identify any problems of the users. This allows us to improve the structure and content of our website.

Functionality cookies. These cookies are used to improve your website visits. They allow us to save your username and language preference for the next time you visit our website. Storing your preferences allows us to offer you services with richer and more personalized features.

Advertising cookies. These cookies allow you to customize the ads according to your interests and your activity on the internet. They help evaluate the effectiveness of advertising campaigns and promotions.

Restriction and deletion of cookies.

The options of each browser allow you to change the settings of the cookies. If you restrict or delete cookies, this may cause some navigation difficulties and restrict your access to certain features.


METANOR is not responsible for the protection of your personal data appearing on social media such as Facebook, Google+, YouTube, Twitter, etc. Read carefully the terms and conditions of these sites.


The following options are available to you at any time:

Check the accuracy, completeness and timeliness of your personal data

Require the corresponding modification, deletion or exclusion of your personal data, and

Refuse the processing of your personal data for the receipt of electronic newsletters and other marketing media etc.


If you wish to exercise your rights or if you have any questions regarding the handling of your personal information, please contact us in any of the following ways:

Call us at: +30 2310 517496, +30 210 3412730

Send us an email at: info@metanor.gr

Send a letter to the address: METANOR FOTISMOS SA Thessaloniki Koletti & Kavala 2


It is possible from time to time to update our Privacy Policy. In case of changes in this Protection Policy we undertake the obligation to inform you about it.


None of the parties shall be liable for non-fulfillment of the obligations under the agreement if this non-fulfillment is due to force majeure. Cases of force majeure are considered cases of unforeseen events beyond the control of the parties which cannot be avoided.

If within 14 (fourteen) days from the date of the incident this has not ceased, each of the parties has the right to inform the other party that it is terminating the agreement without owing any compensation for any damages.


This agreement is subject to Greek law. Any disputes that may arise between METANOR and the Customers, will be resolved by amicable settlement or, if this is not possible, by the competent Greek authorities.